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Dashboard Overview

DASHBOARDDOCUMENTATIONGUIDEIMPLEMENTATIONIT OPERATIONSMSP TOOLSTUTORIALUSER EXPERIENCE

Phase 3 — Platform Navigation · Step 1

Section

September 23, 2026

Published

Vladislav Marchenko

Vladislav Marchenko

Head Of Marketing

Reviewed 24/09/2026

The Dashboard is the first thing you see after signing in (left nav → Dashboard), and it's your at-a-glance health check for the whole tenant.

Get Started (onboarding checklist)

At the top, the Get Started panel tracks your initial tenant setup. Each row is a setup step with a status badge and an action button:

  • Customers Setup — create and configure your customer structure (Add Customer).
  • Device Management — connect and monitor your fleet (Add Device).
  • Company & Team — invite team members and set up roles (Invite Users).
  • SSO Configuration — link Microsoft 365, Google Workspace, or another identity provider (Add SSO IdP, or Skip Step).
  • Knowledge Base — access documentation and learning resources (Knowledge Base, or Skip Step).

Completed steps show a COMPLETED badge. Once you're set up, hit Skip Onboarding (top right of the panel) to clear the checklist out of the way. Steps you can put off offer a Skip Step button.

Devices Overview

Your whole fleet's health in one place.

  • Online Devices — count and percentage of devices currently connected.
  • Offline Devices — count and percentage not currently reporting in.
  • Pending Devices — count and percentage of devices pending deletion.
  • Archived Devices — count and percentage of archived devices.

It's a quick read on overall connectivity. If that offline percentage looks high, head to the Devices page to dig in.

Tickets Overview

Your PSA/ticket activity at a glance — a headline total (e.g. 492 Tickets in Total) and four cards:

  • AI Handling — tickets assigned to AI. Any tickets moved out of this queue cannot be readded back.
  • Tech Required — tickets currently being worked on.
  • Resolved Tickets — closed tickets and percentage resolved.
  • Other Statuses — tickets in all other statuses.

Use it to keep an eye on support load and how fast you're turning tickets around.

Customers Overview

A per-customer breakdown. Each customer gets a row/card showing:

  • Customer logo/initials and name (plus website if set).
  • Online Devices — count and percentage.
  • Offline Devices — count and percentage.

Handy for spotting which clients have connectivity problems without leaving the dashboard. For the full picture, open the Customers page.

Tips

  • The Dashboard is read-only — it's a summary view. Drill into Devices, Tickets, or Customers when you need to actually do something.
  • Percentages are relative to each section's total (the whole fleet for Devices Overview, per-customer for the cards in Customers Overview).
  • If onboarding steps still show after setup, use Skip Onboarding to hide the panel.
Vladislav Marchenko

Vladislav Marchenko

Head Of Marketing

Hi all! My name is Vlad and I’ve been brought on to head the marketing team at Flamingo. Thankfully, this isn’t the first time I will be building a marketing department from scratch, so the experience should come in handy. Now it’s time to dive into the world of MSPs and find myself in this new world.

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Frequently Asked Questions

MSP AI Agents

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.
On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.

AI MSP

Automate high-volume, low-risk tasks first. Ticket triage and alert noise reduction top the list because they run constantly and a human still resolves the underlying issue. Save security approvals, billing changes, and client-facing actions for later, always with a human in the loop.

Getting Started

The People Hub is Flamingo's internal home for the team. Every employee can browse the team roster, open a colleague's “Who Am I” profile, share what they shipped each month, and keep their own profile up to date. Managers additionally see performance insights built on the SPACE framework.

About OpenFrame

OpenFrame isn't built to plug into your stack. It replaces it. Instead of duct-taping a dozen tools together (RMM, MDM, SIEM, patching, remote access, each its own login and bill), we bundle it into one unified platform: RMM, MDM, monitoring, automation, remote access, patch management, security monitoring, and ticketing, plus built-in AI copilots. So "does it integrate with X?" usually means: you won't need X anymore.
It is the total power a switch can supply across all its ports, which is almost always less than ports times the per-port maximum. Add up the device draws at their IEEE class: 802.3af phones at 12.95 W, 802.3at access points and cameras at 25.5 W, 802.3bt devices at 51 W or 71.3 W. Add 20% headroom and buy a switch whose total budget exceeds that figure.
It means one screen that shows the state of everything a team manages: devices, tickets, alerts and users. In practice the phrase covers three different products: a dashboard that reads from your other tools, a suite of separate modules from one vendor, and a platform where every module shares one database.
No. A pane is a view. A source of truth is the record other systems defer to. An aggregator dashboard gives you the view without the record, and a suite can show one view while two modules each keep their own copy of a device. Only a platform with one database is both.
Because the slide promises fewer tools and the product often adds one. A dashboard that sends you to another console to act, a module bought to tick a box, and five alert feeds merged into one long queue are the usual reasons the tab count goes up instead of down.
NOC stands for network operations center. It is the team, tooling and procedures that monitor and manage an organisation's IT infrastructure, including servers, endpoints, backups and cloud services as well as the network itself.