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Remote Control Overview

GUIDEIT OPERATIONSOPENFRAMEREMOTE ACCESSTUTORIAL

Phase 7 — Remote Access · Step 1

Section

June 23, 2026

Published

Vladislav Marchenko

Vladislav Marchenko

Head Of Marketing

Remote Control Overview

Phase 7 — Remote Access · OpenFrame Onboarding

Sometimes you just need to be on the machine — see the screen, move the mouse, fix the thing. OpenFrame's Remote Control gives you a full remote desktop session right in your browser, no separate client to install. This guide covers when to use it, how to start a session, and the controls you get once you're in.

When to use it

Remote Control is for hands-on, see-the-screen work: walking a user through something, fixing a GUI app, checking what's actually on screen. For quick command-line work, the Remote Shell is faster (see Using the Remote Shell); for moving files, use the File Manager (see Using the File Manager). Reach for Remote Control when you need eyes on the desktop.

Online vs. offline — the one prerequisite

The device has to be ONLINE. Remote Control connects live to the machine, so if a device shows OFFLINE, the remote actions are unavailable (greyed out). Check the device's status badge first — green ONLINE means you're good. If it's offline, you'll need to get it back on the network (or wake it) before you can connect.

Starting a session

  1. Open the device from the Devices list (or jump in from a ticket's "…" menu, Phase 6).
  2. On the device detail page, click Remote Control (top right).
  3. You'll land on the remote desktop view — it shows "Connecting to desktop…" and then the live screen appears.

That's it. You're looking at the actual machine.

The session controls

Across the top of the remote view:

  • Settings (gear) — tune the session: Quality (e.g. Balanced 50%), Scaling, Frame Rate (e.g. Medium 10 FPS), plus Invert Scroll Direction, Swap Mouse Buttons, and Use Remote Keyboard Map. Drop the quality/frame rate on a slow connection; raise them when you need detail.
  • Fullscreen (expand) — go full-screen for a roomier view.
  • "…" menu — the session toolbox:
    • Apply Shortcut — send key combos your browser would otherwise eat (Alt+Ctrl+Del, Win+L, Win+R, etc.).
    • Wake up / Sleep / Reboot / Shut Down — power actions on the remote machine.
    • Enable Input — toggle whether your keyboard/mouse actually control the remote.
    • Clipboard Sharing — share copy/paste between your machine and the remote.

The input and clipboard pieces have their own quirks worth knowing — see Clipboard & Input Sharing During Remote Sessions.

Quick checklist

  • Confirmed the device is ONLINE
  • Opened the device and clicked Remote Control
  • Waited for "Connecting to desktop…" to resolve into the live screen
  • Adjusted Quality / Frame Rate to match your connection
  • Know where the "…" menu (shortcuts, power, input, clipboard) lives

What's next

For command-line work instead of the full desktop, see Using the Remote Shell. To move files to or from the machine, see Using the File Manager. And for the copy-paste and keyboard gotchas, see Clipboard & Input Sharing During Remote Sessions.

Based on OpenFrame v0.9.19. Remote Control requires an online device and is actively evolving — what's in your console wins.

Vladislav Marchenko

Vladislav Marchenko

Head Of Marketing

Hi all! My name is Vlad and I’ve been brought on to head the marketing team at Flamingo. Thankfully, this isn’t the first time I will be building a marketing department from scratch, so the experience should come in handy. Now it’s time to dive into the world of MSPs and find myself in this new world.

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Frequently Asked Questions

MSP AI Agents

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.
On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.

AI MSP

Automate high-volume, low-risk tasks first. Ticket triage and alert noise reduction top the list because they run constantly and a human still resolves the underlying issue. Save security approvals, billing changes, and client-facing actions for later, always with a human in the loop.

About OpenFrame

OpenFrame isn't built to plug into your stack. It replaces it. Instead of duct-taping a dozen tools together (RMM, MDM, SIEM, patching, remote access, each its own login and bill), we bundle it into one unified platform: RMM, MDM, monitoring, automation, remote access, patch management, security monitoring, and ticketing, plus built-in AI copilots. So "does it integrate with X?" usually means: you won't need X anymore.
It is the total power a switch can supply across all its ports, which is almost always less than ports times the per-port maximum. Add up the device draws at their IEEE class: 802.3af phones at 12.95 W, 802.3at access points and cameras at 25.5 W, 802.3bt devices at 51 W or 71.3 W. Add 20% headroom and buy a switch whose total budget exceeds that figure.
It means one screen that shows the state of everything a team manages: devices, tickets, alerts and users. In practice the phrase covers three different products: a dashboard that reads from your other tools, a suite of separate modules from one vendor, and a platform where every module shares one database.
No. A pane is a view. A source of truth is the record other systems defer to. An aggregator dashboard gives you the view without the record, and a suite can show one view while two modules each keep their own copy of a device. Only a platform with one database is both.
Because the slide promises fewer tools and the product often adds one. A dashboard that sends you to another console to act, a module bought to tick a box, and five alert feeds merged into one long queue are the usual reasons the tab count goes up instead of down.
NOC stands for network operations center. It is the team, tooling and procedures that monitor and manage an organisation's IT infrastructure, including servers, endpoints, backups and cloud services as well as the network itself.
A NOC watches availability and performance and restores service when something fails. A SOC watches for threats and contains them. They share telemetry and often share incidents, so the handoff between them needs to be written down.